When it comes to managing your IT systems, you have two options: managed services or break/fix. Break/fix refers to the practice of calling in an IT professional when something breaks, while managed services involve outsourcing your IT functions to a third-party provider. In this article, we’ll explore the differences between managed services and break/fix, and help you determine which is right for your business.
One of the biggest differences between managed services and break/fix is cost. Managed services providers typically charge a flat monthly rate for their services, while break/fix services are billed on a per-incident basis. This means that managed services can be more cost-effective in the long run, especially if you have frequent IT issues.
Proactive vs. Reactive
Another key difference between managed services and break/fix is that managed services are proactive, while break/fix is reactive. With managed services, your MSP will monitor your systems 24/7, identifying and resolving issues before they cause downtime or disruption. With break/fix, you’ll need to wait until something breaks before calling in an IT professional.
Expertise and Technology
Managed services providers have the expertise and technology to handle all your IT functions, from hardware and software installation to data backup and recovery. With break/fix, you’ll need to rely on the expertise of individual IT professionals, which may not be as comprehensive.
Managed services and break/fix both have their pros and cons, and the right choice for your business will depend on your specific needs and budget. Managed services can be more cost-effective in the long run, while break/fix can be a good option for businesses with infrequent IT issues. Ultimately, the key is to choose a solution that meets your specific requirements and provides you with the support you need to keep your business running smoothly.